Shipping Policy
- How long does it take to process my order?
All orders are processed within 1–3 business days. Custom or made-to-order jewellery may take 5–10 business days depending on design complexity.
- What are the delivery timelines?
Domestic shipping (within India): 3–7 business days
International shipping: 7–15 business days
Delivery times may vary based on your location and courier availability.
- Do you provide Cash on Delivery (COD)?
Yes, COD is available on select pincodes. An additional COD handling charge may apply.
- How can I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp. You can track your shipment in real time using that link.
- Is my jewellery safely packaged?
Absolutely. All jewellery is packed in tamper-proof, secure packaging to ensure it reaches you in perfect condition.
- Do you ship fragile home décor items?
Yes, all fragile items are packed using extra cushioning and secure packaging to ensure safe delivery.
- Do you ship internationally?
Yes, we ship worldwide. International shipping charges and customs duties (if applicable) will be calculated at checkout or borne by the customer as per local regulations.
- Are candles shipped safely (especially in hot weather)?
Yes, all candles are packed in heat-resistant and protective packaging. However, in extreme temperatures, slight softening may occur during transit, which does not affect product quality.
- What if my order is delayed?
While we strive for timely delivery, delays may occur due to unforeseen circumstances (weather, logistics issues, etc.). If your order is delayed, please contact our support team for assistance.
- What happens if I receive a damaged or incorrect product?
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos/videos. We will arrange a replacement or refund as per our return policy.
- Can I change my shipping address after placing an order?
Address changes are possible only before dispatch. Please contact us immediately if you need to update your details.
- Do you deliver on weekends or holidays?
Delivery depends on the courier partner. Some locations may receive deliveries on weekends, but public holidays may cause delays.
- What if I’m not available at the time of delivery?
The courier will attempt delivery multiple times. If unsuccessful, the package may be returned to us. Re-shipping charges may apply.
- Are there any hidden charges?
No, there are no hidden charges. All applicable costs (product price, shipping, taxes) are clearly displayed at checkout.
- Who should I contact for shipping-related queries?
You can reach our customer support team at:
Email: Himanshu@toombox.com
Phone/WhatsApp: +91 9929829150
Note: You will receive response from the above within 24 hours.
Note: This shipping policy may be updated from time to time without prior notice.