Toombox FAQ Section

About Toombox

What is Toombox?

Toombox is a home-grown Indian lifestyle brand from Jaipur, offering premium scented candles, handmade soaps, home décor (lamps, figurines, statues), and artisanal jewellery. Each product is designed with a balance of tradition and modern style—bringing natural, eco-friendly, and handcrafted quality into your everyday life.

We specialize in handmade candles, organic soaps, and fashion jewellery that combine luxury design with sustainability. From luxury scented candles for cozy evenings to artificial jewellery sets for weddings and parties, Toombox is about celebrating beauty with a personal, handcrafted touch.

Toombox is a home-grown Indian lifestyle brand from Jaipur, offering premium scented candles, handmade soaps, home décor (lamps, figurines, statues), and artisanal jewellery. Each product is designed with a balance of tradition and modern style—bringing natural, eco-friendly, and handcrafted quality into your everyday life.

We specialize in handmade candles, organic soaps, and fashion jewellery that combine luxury design with sustainability. From luxury scented candles for cozy evenings to artificial jewellery sets for weddings and parties, Toombox is about celebrating beauty with a personal, handcrafted touch.

Shipping & Delivery

Where are you located?

We are based in Jaipur, India, and ship across the country.

Currently, we ship across India. International shipping for candles, soaps, and Lamps will be introduced soon.

We use eco-friendly packaging for all products. Fragile items like lamps and figurines come with protective double-layer wrapping, while soap gift sets and candle gift sets are shipped in sustainable packaging designed for gifting.

Yes, we can combine multiple orders—including candle gift sets, wedding favor soaps, and jewellery pieces—to reduce shipping.

Yes, free shipping is available on orders over a set value, perfect for when you buy scented candles online, order handmade soaps, or shop jewellery collections together.

Orders are processed within 2–4 business days and usually reach within 3–7 days across India.

We are based in Jaipur, India, and ship across the country.

Currently, we ship across India. International shipping for candles, soaps, and Lamps will be introduced soon.

We use eco-friendly packaging for all products. Fragile items like lamps and figurines come with protective double-layer wrapping, while soap gift sets and candle gift sets are shipped in sustainable packaging designed for gifting.

Yes, we can combine multiple orders—including candle gift sets, wedding favor soaps, and jewellery pieces—to reduce shipping.

Yes, free shipping is available on orders over a set value, perfect for when you buy scented candles online, order handmade soaps, or shop jewellery collections together.

Orders are processed within 2–4 business days and usually reach within 3–7 days across India.

Product Information

What are the key features of Toombox products?

  • Candles: We offer a wide variety including soy candles, aromatherapy candles, wooden wick candles, essential oil candles, coconut wax candles, beeswax candles, and clean-burning non-toxic candles. Popular fragrances include lavender scented candles, vanilla soy candles, eucalyptus candles, rose scented candles, sandalwood candles, citrus candles, peppermint candles, jasmine candles, and cedarwood candles. They are ideal as spa candles, meditation candles, romantic candle scents, or festive gifts like Christmas candles and Mother’s Day candles.
  • Soaps: Our bath line features organic handmade soaps crafted with coconut oil, olive oil, shea butter, goat milk, aloe vera, turmeric, oatmeal, charcoal, and herbal blends. Options include moisturizing soap, antibacterial soap, exfoliating soap, acne-friendly soap, and fragrance-free organic soap. They are available as soap gift sets, baby-safe soaps, vegan soaps, and luxury bath soaps with eco-friendly packaging.
  • Jewellery: Our range includes artificial jewellery, imitation jewellery, and fashion jewellery such as artificial earrings, imitation necklaces, fashion rings, designer bangles, artificial anklets, nose rings, mangalsutra, chokers, kundan sets, oxidised jewellery, American diamond jewellery, meenakari jewellery, and boho jewellery. Perfect for bridal wear, party wear, festivals, office wear, and daily wear, Toombox jewellery blends traditional, Indo-western, bollywood style, and minimalist fashion designs.

Yes. Our candles come in multiple scents, wax types, and sizes, our soaps are available in herbal, moisturizing, and exfoliating variants, and our jewellery is offered in trendy, traditional, and contemporary styles.

Yes. All our natural candles are made from soy wax, coconut wax, or beeswax, with lead-free wicks and non-toxic fragrance oils, ensuring clean burning candles that are safe for homes and wellness spaces.

Our artificial jewellery uses premium plating and careful craftsmanship. With proper care, your gold-plated, oxidised, silver-finish, or pearl jewellery will stay beautiful for years.

  • Candles: We offer a wide variety including soy candles, aromatherapy candles, wooden wick candles, essential oil candles, coconut wax candles, beeswax candles, and clean-burning non-toxic candles. Popular fragrances include lavender scented candles, vanilla soy candles, eucalyptus candles, rose scented candles, sandalwood candles, citrus candles, peppermint candles, jasmine candles, and cedarwood candles. They are ideal as spa candles, meditation candles, romantic candle scents, or festive gifts like Christmas candles and Mother’s Day candles.
  • Soaps: Our bath line features organic handmade soaps crafted with coconut oil, olive oil, shea butter, goat milk, aloe vera, turmeric, oatmeal, charcoal, and herbal blends. Options include moisturizing soap, antibacterial soap, exfoliating soap, acne-friendly soap, and fragrance-free organic soap. They are available as soap gift sets, baby-safe soaps, vegan soaps, and luxury bath soaps with eco-friendly packaging.
  • Jewellery: Our range includes artificial jewellery, imitation jewellery, and fashion jewellery such as artificial earrings, imitation necklaces, fashion rings, designer bangles, artificial anklets, nose rings, mangalsutra, chokers, kundan sets, oxidised jewellery, American diamond jewellery, meenakari jewellery, and boho jewellery. Perfect for bridal wear, party wear, festivals, office wear, and daily wear, Toombox jewellery blends traditional, Indo-western, bollywood style, and minimalist fashion designs.

Yes. Our candles come in multiple scents, wax types, and sizes, our soaps are available in herbal, moisturizing, and exfoliating variants, and our jewellery is offered in trendy, traditional, and contemporary styles.

Yes. All our natural candles are made from soy wax, coconut wax, or beeswax, with lead-free wicks and non-toxic fragrance oils, ensuring clean burning candles that are safe for homes and wellness spaces.

Our artificial jewellery uses premium plating and careful craftsmanship. With proper care, your gold-plated, oxidised, silver-finish, or pearl jewellery will stay beautiful for years.

Payment & Security

Is my payment information secure?

Yes, all transactions are 100% secure. Whether you’re ordering organic soaps, luxury candles, or jewellery online, your details are encrypted.

This may happen due to incorrect details, exceeded limits, or bank restrictions. You can try alternative payment methods such as UPI or wallets.

Yes! From affordable soy candles to wedding favor soaps and artificial jewellery sets with price offers, we frequently run promotions. Follow us on Instagram for updates.

Yes, all transactions are 100% secure. Whether you’re ordering organic soaps, luxury candles, or jewellery online, your details are encrypted.

This may happen due to incorrect details, exceeded limits, or bank restrictions. You can try alternative payment methods such as UPI or wallets.

Yes! From affordable soy candles to wedding favor soaps and artificial jewellery sets with price offers, we frequently run promotions. Follow us on Instagram for updates.

Gifting & Custom Orders

Do you offer gift packaging?

Yes. Our candle gift sets, soap gift sets, and jewellery boxes come in ready-to-gift packaging, perfect for birthdays, weddings, Christmas, or corporate gifting, in case of a special ask one can reach us on given contact numbers.

Absolutely. We specialize in custom label candles, wholesale scented candles, wedding favor soaps, subscription candle boxes, and artificial jewellery for weddings and festivals.

Yes. Our candle gift sets, soap gift sets, and jewellery boxes come in ready-to-gift packaging, perfect for birthdays, weddings, Christmas, or corporate gifting, in case of a special ask one can reach us on given contact numbers.

Absolutely. We specialize in custom label candles, wholesale scented candles, wedding favor soaps, subscription candle boxes, and artificial jewellery for weddings and festivals.

Returns & Refunds

What is your return policy?

We accept returns within 5 days for eligible items. Some categories like used candles, soaps, Jewelry or personalized products are non-returnable.

Please contact us within 48 hours with images. We’ll send a replacement for your at no cost.

We accept returns within 5 days for eligible items. Some categories like used candles, soaps, Jewelry or personalized products are non-returnable.

Please contact us within 48 hours with images. We’ll send a replacement for your at no cost.

Brand & Community

Is Toombox a sustainable brand?

Yes. We use eco-friendly candle waxes, cruelty-free organic soaps, reusable Candle jars and sustainable packaging. Toombox is committed to artisanal, and handmade craftsmanship.

Stay connected on Instagram (@the_toom_box) and visit www.toombox.com to explore the latest in home fragrance candles, luxury Home Décor, handmade soaps, and trendy artificial jewellery online.

Yes. We use eco-friendly candle waxes, cruelty-free organic soaps, reusable Candle jars and sustainable packaging. Toombox is committed to artisanal, and handmade craftsmanship.

Stay connected on Instagram (@the_toom_box) and visit www.toombox.com to explore the latest in home fragrance candles, luxury Home Décor, handmade soaps, and trendy artificial jewellery online.

Quick FAQs

1. Are soy candles safe to use at home?

Yes, Toombox soy candles are safe, eco-friendly, and made with clean-burning, non-toxic imported wax for a healthier home fragrance experience.

  1. You can shop luxury scented candles in fragrances like lavender, vanilla, sandalwood, and rose directly at Toombox.com.
  1. Our aromatherapy candles infused with essential oils like lavender, jasmine, and citrus help with relaxation, meditation, and stress relief.
  1. Yes, Toombox offers candle gift sets perfect for birthdays, weddings, Christmas, and Mother’s Day gifting.
  1. Toombox jewellery blends artificial, imitation, and fashion jewellery into stylish, affordable designs perfect for daily wear, parties, and weddings.
  1. Absolutely! Explore bridal artificial jewellery, kundan sets, choker jewellery, and party wear jewellery crafted for weddings and festive occasions.
  1. Yes, our organic handmade soaps are made with natural oils like coconut, olive, and shea butter. They are chemical-free, cruelty-free, and eco-friendly.
  1. Our aloe vera soap, Lemon soap, and fragrance-free organic soaps are gentle, moisturizing, and ideal for sensitive or baby-safe skin.

Yes, Toombox specializes in custom label candles, wedding favor soaps, subscription candle boxes, and festive jewellery hampers.

  1. Yes, Toombox uses eco-friendly candle waxes, zero-waste soap packaging, and handmade jewellery craftsmanship, making it a sustainable lifestyle brand.

Yes, Toombox soy candles are safe, eco-friendly, and made with clean-burning, non-toxic imported wax for a healthier home fragrance experience.

  1. You can shop luxury scented candles in fragrances like lavender, vanilla, sandalwood, and rose directly at Toombox.com.
  1. Our aromatherapy candles infused with essential oils like lavender, jasmine, and citrus help with relaxation, meditation, and stress relief.
  1. Yes, Toombox offers candle gift sets perfect for birthdays, weddings, Christmas, and Mother’s Day gifting.
  1. Toombox jewellery blends artificial, imitation, and fashion jewellery into stylish, affordable designs perfect for daily wear, parties, and weddings.
  1. Absolutely! Explore bridal artificial jewellery, kundan sets, choker jewellery, and party wear jewellery crafted for weddings and festive occasions.
  1. Yes, our organic handmade soaps are made with natural oils like coconut, olive, and shea butter. They are chemical-free, cruelty-free, and eco-friendly.
  1. Our aloe vera soap, Lemon soap, and fragrance-free organic soaps are gentle, moisturizing, and ideal for sensitive or baby-safe skin.

Yes, Toombox specializes in custom label candles, wedding favor soaps, subscription candle boxes, and festive jewellery hampers.

  1. Yes, Toombox uses eco-friendly candle waxes, zero-waste soap packaging, and handmade jewellery craftsmanship, making it a sustainable lifestyle brand.
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